Statistics of citizens’ appeals
- Statistics of written appeals
- 2026
| Months | Credit institutions | Payment systems | Currency exchange offices | Insurers | Capital market | Others | Total | | January | 1510 | 68 | 0 | 335 | 36 | 193 | 2142 | | February | 1676 | 102 | 1 | 281 | 21 | 252 | 2333 | | March | 1381 | 91 | 1 | 194 | 19 | 212 | 1898 | | April | 1769 | 73 | 0 | 310 | 23 | 269 | 2471 | | May | | | | | | | | | June | | | | | | | | | July | | | | | | | | | August | | | | | | | | | September | | | | | | | | | October | | | | | | | | | November | | | | | | | | | December | | | | | | | | | Annual total | 6363 | 334 | 2 | 1120 | 99 | 926 | 8844 |
|
- 2025
| Months | Credit institutions | Payment systems | Currency exchange offices | Insurers | Capital market | Others | Total |
| January | 1071 | 7 | 0 | 266 | 47 | 212 | 1603 |
| February | 1180 | 12 | 0 | 190 | 19 | 197 | 1598 |
| March | 873 | 10 | 0 | 194 | 15 | 144 | 1236 |
| April | 1392 | 5 | 0 | 329 | 37 | 211 | 1974 |
| May | 1519 | 17 | 1 | 264 | 32 | 233 | 2066 |
| June | 1027 | 6 | 1 | 214 | 22 | 147 | 1417 |
| July | 1231 | 12 | 0 | 291 | 37 | 221 | 1792 |
| August | 1076 | 18 | 0 | 195 | 44 | 173 | 1506 |
| September | 1183 | 13 | 0 | 178 | 30 | 193 | 1597 |
| October | 1543 | 27 | 0 | 214 | 36 | 230 | 2050 |
| November | 1197 | 20 | 0 | 222 | 31 | 159 | 1629 |
| December | 1510 | 63 | 2 | 316 | 39 | 166 | 2096 |
| Annual total | 14802 | 210 | 4 | 2873 | 389 | 2286 | 20564 |
- 2024
| Months | Credit institutions | Insurers | Capital market | Others | Total |
| January | 939 | 342 | 42 | 58 | 1381 |
| February | 1440 | 356 | 16 | 166 | 1978 |
| March | 881 | 220 | 20 | 82 | 1203 |
| April | 956 | 278 | 32 | 115 | 1381 |
| May | 873 | 258 | 32 | 204 | 1367 |
| June | 697 | 176 | 29 | 158 | 1060 |
| July | 864 | 225 | 15 | 180 | 1284 |
| August | 782 | 270 | 26 | 201 | 1279 |
| September | 804 | 210 | 52 | 165 | 1231 |
| October | 993 | 236 | 25 | 138 | 1392 |
| November | 1014 | 280 | 20 | 184 | 1498 |
| December | 1127 | 272 | 60 | 162 | 1621 |
| Annual total | 11370 | 3123 | 369 | 1813 | 16675 |
- 2023
| Months | Credit institutions | Insurers | Capital market | Others | Total |
| January | 650 | 268 | 34 | 61 | 1013 |
| February | 755 | 308 | 38 | 62 | 1163 |
| March | 639 | 189 | 13 | 53 | 894 |
| April | 632 | 183 | 28 | 46 | 889 |
| May | 795 | 240 | 28 | 71 | 1134 |
| June | 593 | 182 | 24 | 42 | 841 |
| July | 645 | 180 | 44 | 53 | 922 |
| August | 625 | 237 | 25 | 56 | 943 |
| September | 549 | 209 | 23 | 32 | 807 |
| October | 697 | 252 | 34 | 39 | 1022 |
| November | 646 | 222 | 33 | 78 | 979 |
| December | | | | | |
| Annual total | 7220 | 2420 | 324 | 593 | 10607 |
- 2022
| | Appeals received in 2022 |
| Months | Credit institutions | Insurers | Capital market | Others | Total |
| January | 721 | 256 | 20 | 39 | 1036 |
| February | 696 | 290 | 15 | 30 | 1031 |
| March | 543 | 213 | 19 | 24 | 799 |
| April | 735 | 226 | 9 | 36 | 1006 |
| May | 663 | 245 | 25 | 32 | 965 |
| June | 706 | 213 | 28 | 43 | 990 |
| July | 564 | 246 | 23 | 30 | 863 |
| August | 740 | 342 | 27 | 29 | 1138 |
| September | 670 | 244 | 21 | 24 | 959 |
| October | 737 | 267 | 18 | 46 | 1068 |
| November | 646 | 230 | 41 | 25 | 942 |
| December | 666 | 275 | 30 | 44 | 1015 |
| Annual total | 8087 | 3047 | 276 | 402 | 11812 |
- 2021
| Months | Appeals received in 2021 |
| Credit institutions | Insurers | Capital market | Others | Total |
| January | 1011 | 176 | 6 | 0 | 1193 |
| February | 1092 | 228 | 18 | 0 | 1338 |
| March | 1031 | 182 | 23 | 0 | 1236 |
| April | 1099 | 268 | 23 | 0 | 1390 |
| May | 839 | 181 | 16 | 0 | 1036 |
| June | 826 | 211 | 18 | 40 | 1095 |
| July | 793 | 185 | 25 | 17 | 1020 |
| August | 694 | 293 | 31 | 26 | 1044 |
| September | 842 | 261 | 21 | 35 | 1159 |
| October | 800 | 268 | 32 | 36 | 1136 |
| November | 755 | 303 | 26 | 62 | 1146 |
| December | 638 | 240 | 17 | 28 | 923 |
| Annual total | 10420 | 2796 | 256 | 244 | 13716 |
- 2020
| Months | Appeals received in 2020 |
| Credit institutions | Insurers | Capital market | Others | Total |
| January | 2584 | 240 | 31 | 0 | 2855 |
| February | 1973 | 231 | 38 | 0 | 2242 |
| March | 1293 | 201 | 20 | 0 | 1514 |
| April | 1210 | 142 | 9 | 0 | 1361 |
| May | 1368 | 164 | 12 | 0 | 1544 |
| June | 1199 | 191 | 20 | 0 | 1410 |
| July | 1153 | 222 | 10 | 0 | 1385 |
| August | 1158 | 211 | 15 | 0 | 1384 |
| September | 1273 | 226 | 22 | 0 | 1521 |
| October | 801 | 125 | 21 | 0 | 947 |
| November | 707 | 154 | 11 | 0 | 872 |
| December | 936 | 155 | 7 | 0 | 1098 |
| Annual total | 15655 | 2262 | 216 | 0 | 18133 |
- Statistics of citizens’ reception
- 2026
| Months | Credit institutions | Payment systems | Currency exchange offices | Insurers | Capital market | Others | Total | | January | 77 | 1 | 2 | 24 | 5 | 8 | 117 | | February | 61 | 2 | 1 | 23 | 6 | 6 | 99 | | March | 67 | 6 | 0 | 20 | 5 | 18 | 116 | | April | 151 | 0 | 0 | 25 | 6 | 30 | 212 | | May | | | | | | | | | June | | | | | | | | | July | | | | | | | | | August | | | | | | | | | September | | | | | | | | | October | | | | | | | | | November | | | | | | | | | December | | | | | | | | | Annual total | 356 | 9 | 3 | 92 | 22 | 62 | 544 |
- 2025
| Months | Credit institutions | Payment systems | Currency exchange offices | Insurers | Capital market | Others | Total | | January | 64 | 0 | 0 | 48 | 0 | 13 | 125 | | February | 100 | 0 | 0 | 39 | 2 | 16 | 157 | | March | 69 | 0 | 0 | 38 | 1 | 5 | 113 | | April | 89 | 1 | 0 | 58 | 3 | 9 | 160 | | May | 94 | 1 | 0 | 47 | 5 | 10 | 157 | | June | 84 | 2 | 0 | 31 | 6 | 13 | 136 | | July | 79 | 0 | 0 | 42 | 6 | 13 | 140 | | August | 106 | 0 | 0 | 30 | 1 | 15 | 152 | | September | 72 | 1 | 0 | 23 | 3 | 13 | 112 | | October | 111 | 2 | 0 | 25 | 2 | 13 | 153 | | November | 53 | 1 | 0 | 23 | 4 | 7 | 88 | | December | 74 | 0 | 0 | 24 | 0 | 9 | 107 | | Annual total | 995 | 8 | 0 | 428 | 33 | 136 | 1600 |
- 2024
| Months | Credit institutions | Insurers | Capital market | Others | Total | | January | 65 | 93 | 3 | 11 | 172 | | February | 91 | 73 | 7 | 5 | 176 | | March | 63 | 56 | 3 | 5 | 127 | | April | 46 | 47 | 4 | 4 | 101 | | May | 78 | 58 | 5 | 12 | 153 | | June | 62 | 41 | 2 | 11 | 116 | | July | 82 | 64 | 4 | 10 | 160 | | August | 72 | 38 | 5 | 12 | 127 | | September | 76 | 33 | 2 | 13 | 124 | | October | 116 | 53 | 2 | 11 | 182 | | November | 63 | 37 | 3 | 3 | 106 | | December | 86 | 45 | 0 | 10 | 141 | | Annual total | 900 | 638 | 40 | 107 | 1685 |
- 2023
| | Credit institutions | Insurers | Capital market | Others | Total | | January | 54 | 83 | 0 | 5 | 142 | | February | 70 | 84 | 0 | 5 | 159 | | March | 42 | 50 | 1 | 2 | 95 | | April | 36 | 44 | 0 | 3 | 83 | | May | 85 | 54 | 8 | 8 | 155 | | June | 86 | 49 | 0 | 7 | 142 | | July | 65 | 43 | 4 | 4 | 116 | | August | 89 | 73 | 5 | 10 | 177 | | September | 51 | 56 | 7 | 6 | 120 | | October | 64 | 50 | 6 | 6 | 126 | | November | 60 | 60 | 3 | 1 | 124 | | December | 104 | 63 | 3 | 4 | 174 | | Annual total | 806 | 709 | 37 | 61 | 1613 |
- 2022
| | Credit institutions | Insurers | Capital market | Others | Total | | January | 16 | 4 | 0 | 2 | 22 | | February | 10 | 3 | 7 | 0 | 20 | | March | 64 | 19 | 0 | 1 | 84 | | April | 93 | 37 | 3 | 8 | 141 | | May | 76 | 35 | 1 | 2 | 114 | | June | 81 | 44 | 4 | 3 | 132 | | July | 75 | 43 | 2 | 3 | 123 | | August | 84 | 71 | 4 | 1 | 160 | | September | 81 | 50 | 4 | 0 | 135 | | October | 65 | 32 | 0 | 3 | 100 | | November | 63 | 25 | 1 | 1 | 90 | | December | 58 | 57 | 0 | 6 | 121 | | Annual total | 766 | 420 | 26 | 30 | 1242 |
- 2021
| | Credit institutions | Insurers | Capital market | Others | Total | | January | 14 | 0 | 0 | 0 | 14 | | February | 68 | 2 | 1 | 5 | 76 | | March | 13 | 7 | 1 | 1 | 22 | | April | 13 | 0 | 0 | 0 | 13 | | May | 21 | 4 | 1 | 1 | 27 | | June | 22 | 4 | 8 | 1 | 35 | | July | 17 | 1 | 1 | 2 | 21 | | August | 20 | 5 | 1 | 0 | 26 | | September | 18 | 12 | 9 | 1 | 40 | | October | 7 | 5 | 3 | 1 | 16 | | November | 21 | 4 | 0 | 0 | 25 | | December | 24 | 6 | 0 | 2 | 32 | | Annual total | 258 | 50 | 25 | 14 | 347 |
- 2020
| | Credit institutions | Insurers | Capital market | Others | Total | | January | 1257 | 6 | 15 | 1 | 1279 | | February | 851 | 4 | 9 | 4 | 868 | | March | 358 | 3 | 7 | 0 | 368 | | April | 27 | 4 | 0 | 0 | 31 | | May | 27 | 1 | 0 | 0 | 28 | | June | 9 | 1 | 0 | 0 | 10 | | July | 5 | 0 | 0 | 0 | 5 | | August | 12 | 0 | 0 | 0 | 12 | | September | 9 | 0 | 1 | 0 | 10 | | October | 0 | 0 | 0 | 0 | 0 | | November | 2 | 0 | 0 | 0 | 2 | | December | 4 | 0 | 0 | 0 | 4 | | Annual total | 2561 | 19 | 32 | 5 | 2617 |
|
- Statistics of incoming calls
- 2026
| Months | Credit institutions | Payment systems | Currency exchange offices | Insurers | Capital market | Others | Total | | January | 2390 | 452 | 0 | 1016 | 94 | 2110 | 6062 | | February | 2555 | 1379 | 2 | 858 | 81 | 2014 | 6889 | | March | 2210 | 495 | 0 | 713 | 89 | 1544 | 5051 | | April | 3445 | 561 | 10 | 1060 | 65 | 2397 | 7538 | | May | | | | | | | | | June | | | | | | | | | July | | | | | | | | | August | | | | | | | | | September | | | | | | | | | October | | | | | | | | | November | | | | | | | | | December | | | | | | | | | Annual total | 10600 | 2887 | 12 | 3647 | 329 | 8065 | 25540 |
- 2025
| Months | Credit institutions | Payment systems | Currency exchange offices | Insurers | Capital market | Others | Total | | January | 1645 | 8 | 5 | 830 | 27 | 1878 | 4393 | | February | 2012 | 63 | 5 | 812 | 38 | 1649 | 4579 | | March | 1302 | 12 | 0 | 572 | 16 | 1028 | 2930 | | April | 2205 | 24 | 2 | 1060 | 72 | 1885 | 5248 | | May | 2209 | 50 | 1 | 855 | 101 | 1879 | 5095 | | June | 1868 | 33 | 1 | 791 | 163 | 1347 | 4203 | | July | 2827 | 182 | 2 | 1020 | 197 | 1945 | 6173 | | August | 2310 | 250 | 1 | 899 | 109 | 1505 | 5074 | | September | 2263 | 246 | 1 | 883 | 129 | 1687 | 5209 | | October | 2803 | 418 | 5 | 812 | 112 | 2141 | 6361 | | November | 2254 | 442 | 6 | 788 | 105 | 1468 | 5063 | | December | 2708 | 618 | 2 | 966 | 120 | 1762 | 6176 | | Annual total | 26406 | 2346 | 31 | 10358 | 1189 | 20174 | 60504 |
- 2024
| Months | Credit institutions | Insurers | Capital market | Others | Total | | January | 1629 | 645 | 1 | 3546 | 5821 | | February | 1798 | 983 | 8 | 3891 | 6630 | | March | 1079 | 593 | 3 | 2262 | 3937 | | April | 1204 | 595 | 7 | 3689 | 5495 | | May | 1051 | 645 | 5 | 4717 | 6418 | | June | 817 | 451 | 23 | 3493 | 4784 | | July | 1031 | 699 | 43 | 3856 | 5629 | | August | 966 | 614 | 21 | 3031 | 4632 | | September | 1224 | 751 | 8 | 2969 | 4952 | | October | 1314 | 951 | 9 | 3055 | 5329 | | November | 1603 | 946 | 13 | 2521 | 5083 | | December | 1726 | 929 | 3 | 2498 | 5156 | | Annual total | 15442 | 8802 | 144 | 39528 | 63916 |
- 2023
| | Credit institutions | Insurers | Capital market | Others | Total | | January | 1095 | 2508 | 7 | 2352 | 5962 | | February | 1477 | 894 | 4 | 2345 | 4720 | | March | 1276 | 700 | 1 | 2095 | 4072 | | April | 1301 | 608 | 10 | 2183 | 4102 | | May | 1635 | 741 | 41 | 2383 | 4800 | | June | 1386 | 629 | 17 | 1938 | 3970 | | July | 1491 | 654 | 17 | 2476 | 4638 | | August | 1526 | 655 | 3 | 3008 | 5992 | | September | 1224 | 517 | 2 | 3480 | 5223 | | October | 2080 | 1315 | 0 | 3518 | 6290 | | November | 1698 | 596 | 5 | 3443 | 5742 | | December | 1532 | 729 | 1 | 3940 | 6202 | | Annual total | 17721 | 9923 | 108 | 33961 | 61713 |
- 2022
| | Credit institutions | Insurers | Capital market | Others | Total | | January | 1761 | 580 | 24 | 1940 | 4305 | | February | 1761 | 716 | 20 | 2096 | 4593 | | March | 1637 | 528 | 16 | 2190 | 4371 | | April | 1851 | 519 | 26 | 2493 | 4889 | | May | 1838 | 552 | 16 | 2312 | 4718 | | June | 1826 | 600 | 18 | 2456 | 4900 | | July | 1559 | 673 | 13 | 2183 | 4428 | | August | 1648 | 772 | 5 | 2613 | 5038 | | September | 1472 | 685 | 15 | 2173 | 4345 | | Oktober | 1340 | 713 | 16 | 2026 | 4095 | | November | 1325 | 715 | 8 | 2109 | 4157 | | December | 1287 | 1514 | 10 | 2387 | 5198 | | Annual total | 19305 | 8567 | 187 | 26978 | 55037 |
- 2021
| | Credit institutions | Insurers | Capital market | Others | Total | | January | 1779 | 374 | 24 | 1792 | 3969 | | February | 1588 | 389 | 12 | 2100 | 4089 | | March | 1531 | 348 | 22 | 1752 | 3653 | | April | 1968 | 560 | 22 | 2581 | 5131 | | May | 1391 | 399 | 25 | 1660 | 3475 | | June | 1693 | 430 | 26 | 1820 | 3969 | | July | 1464 | 437 | 22 | 1587 | 3510 | | August | 1565 | 631 | 8 | 1615 | 3819 | | September | 1654 | 653 | 16 | 1758 | 4081 | | October | 1522 | 603 | 20 | 1737 | 3882 | | November | 1829 | 721 | 26 | 2311 | 4887 | | December | 1714 | 642 | 8 | 2523 | 4887 | | Annual total | 19698 | 6187 | 231 | 23236 | 49352 |
- 2020
| | Credit institutions | Insurers | Capital market | Others | Total | | January | 1331 | 297 | 9 | 947 | 2584 | | February | 1355 | 358 | 20 | 1072 | 2805 | | March | 1996 | 476 | 18 | 931 | 3421 | | April | 3197 | 594 | 9 | 1210 | 5010 | | May | 3627 | 245 | 8 | 1464 | 5344 | | June | 4751 | 509 | 34 | 1787 | 7081 | | July | 3036 | 497 | 4 | 2408 | 5945 | | August | 2004 | 434 | 3 | 2582 | 5023 | | September | 1682 | 735 | 14 | 2099 | 4530 | | October | 995 | 437 | 10 | 1633 | 3075 | | November | 991 | 293 | 23 | 1562 | 2869 | | December | 1529 | 470 | 21 | 1508 | 3528 | | Annual total | 26494 | 5345 | 173 | 19203 | 51215 |
|
- WhatsApp statistics
- 2026
| Months | Credit institutions | Payment systems | Currency exchange offices | Insurers | Capital market | Others | Total | | January | 173 | 3 | 0 | 113 | 0 | 70 | 359 | | February | 127 | 13 | 0 | 53 | 0 | 130 | 323 | | March | 115 | 11 | 0 | 26 | 2 | 33 | 187 | | April | 131 | 23 | 0 | 35 | 1 | 126 | 316 | | May | | | | | | | | | June | | | | | | | | | July | | | | | | | | | August | | | | | | | | | September | | | | | | | | | October | | | | | | | | | November | | | | | | | | | December | | | | | | | | | Annual total | 546 | 50 | 0 | 227 | 3 | 359 | 1185 |
- 2025
| Months | Credit institutions | Payment systems | Currency exchange offices | Insurers | Capital market | Others | Total | | January | 85 | 0 | 0 | 48 | 1 | 65 | 199 | | February | 96 | 0 | 0 | 45 | 7 | 64 | 212 | | March | 52 | 0 | 0 | 30 | 0 | 36 | 118 | | April | 116 | 0 | 0 | 49 | 1 | 81 | 247 | | May | 119 | 0 | 0 | 33 | 2 | 51 | 205 | | June | 89 | 0 | 0 | 33 | 0 | 67 | 189 | | July | 114 | 2 | 0 | 50 | 8 | 76 | 250 | | August | 141 | 0 | 0 | 68 | 16 | 50 | 275 | | September | 122 | 1 | 0 | 34 | 6 | 62 | 225 | | October | 143 | 4 | 0 | 71 | 2 | 87 | 307 | | November | 130 | 4 | 0 | 48 | 2 | 57 | 241 | | December | 143 | 6 | 0 | 50 | 1 | 37 | 237 | | Annual total | 1350 | 17 | 0 | 559 | 46 | 733 | 2705 |
- 2024
| Months | Credit institutions | Insurers | Capital market | Others | Total | | January | 42 | 65 | 2 | 196 | 305 | | February | 23 | 45 | 1 | 173 | 242 | | March | 24 | 25 | 4 | 146 | 199 | | April | 16 | 9 | 0 | 183 | 208 | | May | 18 | 9 | 0 | 158 | 185 | | June | 4 | 5 | 0 | 107 | 116 | | July | 52 | 22 | 4 | 78 | 156 | | August | 34 | 17 | 5 | 74 | 130 | | September | 45 | 15 | 4 | 81 | 145 | | October | 46 | 25 | 8 | 75 | 154 | | November | 68 | 27 | 5 | 67 | 167 | | December | 88 | 35 | 3 | 85 | 211 | | Annual total | 460 | 299 | 36 | 1423 | 2218 |
- 2023
| | Credit institutions | Insurers | Capital market | Others | Total | | January | 16 | 32 | 1 | 147 | 196 | | February | 9 | 11 | 0 | 166 | 186 | | March | 13 | 15 | 0 | 115 | 143 | | April | 15 | 14 | 0 | 107 | 136 | | May | 28 | 15 | 0 | 151 | 194 | | June | 19 | 29 | 2 | 161 | 211 | | July | 13 | 53 | 1 | 184 | 251 | | August | 15 | 34 | 0 | 140 | 189 | | September | 9 | 12 | 0 | 131 | 152 | | October | 22 | 32 | 0 | 125 | 179 | | November | 22 | 23 | 2 | 112 | 158 | | December | 26 | 27 | 1 | 149 | 203 | | Annual total | 207 | 297 | 7 | 1688 | 2199 |
- 2022
| | Credit institutions | Insurers | Capital market | Others | Total | | January | 20 | 10 | 0 | 82 | 112 | | February | 17 | 38 | 0 | 91 | 146 | | March | 11 | 21 | 0 | 111 | 143 | | April | 14 | 15 | 0 | 113 | 142 | | May | 17 | 19 | 0 | 116 | 152 | | June | 15 | 13 | 0 | 114 | 142 | | July | 14 | 13 | 0 | 117 | 144 | | August | 15 | 6 | 0 | 136 | 157 | | September | 10 | 17 | 0 | 106 | 133 | | October | 5 | 7 | 0 | 137 | 149 | | November | 8 | 19 | 2 | 99 | 128 | | December | 18 | 19 | 0 | 100 | 137 | | Annual total | 164 | 197 | 2 | 1322 | 1685 |
- 2021
| | Credit institutions | Insurers | Capital market | Others | Total | | January | 0 | 0 | 0 | 0 | 0 | | February | 0 | 0 | 0 | 0 | 0 | | March | 0 | 0 | 0 | 30 | 30 | | April | 0 | 0 | 0 | 48 | 48 | | May | 7 | 6 | 0 | 32 | 45 | | June | 14 | 7 | 0 | 42 | 63 | | July | 41 | 17 | 1 | 55 | 114 | | August | 26 | 16 | 1 | 49 | 92 | | September | 22 | 20 | 0 | 51 | 93 | | October | 31 | 23 | 0 | 68 | 122 | | November | 23 | 12 | 0 | 104 | 139 | | December | 18 | 22 | 0 | 84 | 124 | | Annual total | 182 | 123 | 2 | 563 | 870 |
|
- Statistics on mobile reception of citizens